Refund and Returns Policy

Warranty, Exchange or Return Item(s) must be in its original box / packing with all accessories and no markings / stickers. Includes a copy of invoice(s) for credit. Exchange or credit will be issued after inspecting of return products for ANY manufacturing defects. Exchanges can be made within 15 days from date of purchase.

Eligibility for Return

To be eligible for a refund, warranty claim, exchange, or return, the item(s) must meet the following criteria:

The item(s) must be in their original packaging and include all provided accessories.
There should be no markings, stickers, or alterations on the product or its packaging.
You must include a copy of the invoice(s) as proof of purchase for processing credit.

Manufacturing Defects

For warranty claims or returns due to manufacturing defects, the return product will be carefully inspected. If the issue is determined to be a result of manufacturing defects, we will process an exchange or issue a credit/refund accordingly.

Exchange Process

Exchanges can be made within 15 days from the date of purchase. If you wish to exchange an item, please ensure that it meets the eligibility criteria mentioned above. Contact our customer service team at [contact information] to initiate the exchange process.

Refund Process

If you are eligible for a refund and choose to receive a refund instead of an exchange, we will process the refund to your original method of payment. Refunds will be initiated once the returned item has been inspected and verified to meet our refund policy’s conditions.

Return Shipping

Customers are responsible for the cost of return shipping. The returned item(s) must be adequately packaged to prevent damage during transit. We recommend using a trackable shipping method for your return.

How to Initiate a Return

To initiate a return, exchange, or warranty claim, please follow these steps:

Contact our customer service team at [contact information] to notify them of your intention to return the item(s).
Package the item(s) securely, including a copy of the invoice(s).
Ship the package to the address provided by our customer service team.